Duped 2: The Dupening

I should really have more follow through with following up.

Primera, the company that makes the Bravo II DVD/CD duplication robot, offers a year's worth of free tech support. We called them Monday, the rep speculated there was a problem with the color ink cartridge and offered to send one over night at their cost. We got it yesterday and have duped and printed about 75 DVDs. It's pretty sweet.

On top of a product that should increase our productivity, the customer support came through. UPS had some follow through yesterday too. As did Panera, the slightly-too-high-priced bread company. All this good customer service in time for Christmas.